Telos Support

We are here to help

Contact Us

Need help with Telos? Reach out and we will get back to you as soon as possible.

Email Support

Getting Started

• Add your courses with credit hours and grade goals
• Import your syllabus or manually add assignments
• Set your grade scale (A=90%, B=80%, etc.)
• Check the Today view daily to see your priorities

Before Contacting Support

• Make sure you are running the latest version from the App Store
• Try restarting the app
• Check that your device has enough storage space
• Restart your device if issues persist

When Contacting Us

To help us assist you faster, please include:

• Your device model (e.g., iPhone 15 Pro, iPad Air)
• Your iOS/iPadOS version (e.g., iOS 18.2)
• A clear description of the issue
• Steps to reproduce the problem (if applicable)
• Any error messages you see

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